Frequently Asked Questions

Are DORē jewels hypoallergenic?

Yes. All our jewelry is made from 316L stainless steel, a hypoallergenic alloy used in medical settings. It is suitable for sensitive skin and does not cause allergic reactions.

Is the jewelry waterproof?

Yes, stainless steel is perfectly resistant to water, perspiration, and cosmetic products. However, we recommend avoiding prolonged exposure to harsh chemical products (chlorine, concentrated seawater).

How do I care for my jewelry?

A simple wipe with a soft cloth is enough to maintain the shine of your pieces. Avoid abrasive products. Store your jewelry in its case to protect it from scratches.

How long does the gold plating last?

Our jewelry is gold plated by electroplating with a thick and resistant layer. With normal maintenance, the gold plating retains its shine for several years.

Can I modify or cancel my order?

Modifications and cancellations are possible within 2 hours of placing the order. After this time, the order is being prepared and can no longer be modified. Contact us as soon as possible via our contact form.

Do you offer gift cards?

Yes! Our DORē gift cards are available in several amounts and are valid for 1 year. They are sent by email immediately after purchase.

How do I track my order?

A tracking email is sent to you as soon as your order ships. You can also track your order from your customer account in the "My orders" section.

A question not listed?

Contact our team → — We respond within 24 hours.